Technical Issues

Solving common technical problems in Loopwork

This article helps you troubleshoot common technical issues in Loopwork, including syncing problems, notification behavior, and how to report bugs or glitches. Each section below explains what may be causing the issue and how to resolve it step by step.

Loopwork not syncing

If Loopwork is not syncing as expected, it’s usually related to connectivity, permissions, or temporary service interruptions. Syncing ensures that your tasks, updates, and activity signals stay accurate across your workspace.

Start by checking your internet connection and refreshing the page. In many cases, a simple reload can restore syncing if the connection was briefly interrupted. If the issue persists, signing out and back into your account can help re-establish the connection.

If you’ve connected Loopwork to external tools or services, make sure those integrations are still authorized. Permissions can expire or be revoked, which may stop data from syncing properly. Reconnecting the integration often resolves the issue.

In rare cases, syncing may be delayed due to maintenance or system updates. If you suspect this is happening, check for any status updates or announcements. If syncing problems continue for an extended period, contact support with details about what isn’t updating.

Troubleshooting notifications

Notifications are designed to keep you informed without overwhelming you. If you’re not receiving notifications, the first step is to review your notification settings inside Loopwork.

Check that notifications are enabled for the specific events you care about and that delivery methods, such as desktop or mobile alerts, are turned on. If you’ve disabled certain alerts, Loopwork will respect those preferences.

Browser and device settings can also affect notifications. Make sure your browser allows notifications from Loopwork and that system-level permissions haven’t been blocked. On mobile devices, confirm that notifications are enabled at the operating system level.

If you’re receiving too many notifications, you can fine-tune what Loopwork sends by adjusting priorities and notification frequency. This helps ensure alerts stay useful and relevant to your workflow.

Reporting a bug or glitch

If you encounter a bug or unexpected behavior, reporting it helps us improve Loopwork for everyone. You can report issues directly through the Help Center or contact form.

When submitting a report, include as much detail as possible. This may include what you were doing when the issue occurred, what you expected to happen, and what actually happened. Screenshots or screen recordings can be especially helpful.

After submitting a report, our team reviews the issue and may follow up if more information is needed. While not all bugs can be fixed immediately, every report helps us prioritize improvements and prevent similar issues in the future.

If a bug is blocking your work, reach out to support directly so we can help you find a temporary workaround while the issue is being resolved.