Account Issues
Managing your Loopwork account with ease
This article covers common account-related questions, including how to create or manage your account, reset your password, and update your profile information. Each section below walks you through the process step by step and explains what to do if something doesn’t work as expected.
Creating or managing your account
Creating a Loopwork account is quick and straightforward. You can sign up using your email address and a secure password, then verify your email to activate your account. Once verified, you’ll gain full access to your dashboard and core features.
After creating your account, you can manage it from the account settings page. This is where you can update your preferences, review your subscription, and control how Loopwork interacts with you. Any changes you make are saved automatically and take effect immediately.
If you’re managing an account for a team, you can also invite other members, assign roles, and control access levels. This helps keep your workspace organized and ensures everyone has the right permissions.
If you experience issues during signup or account access, make sure your email address is correct and that verification emails aren’t being filtered into your spam folder. If problems persist, our support team can help you regain access.
Resetting your password
If you forget your password, resetting it is simple and secure. On the login screen, select the “Forgot password” option and enter the email address associated with your Loopwork account.
You’ll receive an email with a password reset link. Click the link and follow the instructions to create a new password. For security reasons, the link expires after a short period, so be sure to complete the process promptly.
When choosing a new password, use a combination of letters, numbers, and symbols to keep your account secure. Avoid reusing passwords from other services.
If you don’t receive the reset email, check your spam or junk folder. If the email still doesn’t arrive, confirm that you entered the correct email address or contact support for assistance.
Updating profile information
You can update your profile information at any time from your account settings. This includes your name, profile photo, email address, and personal preferences.
Keeping your profile up to date helps Loopwork personalize your experience and ensures accurate communication, especially for notifications and account-related emails. Changes you make are reflected immediately across your workspace.
If you update your email address, you may be asked to verify the new address before it becomes active. This helps protect your account and prevent unauthorized changes.
In case you encounter issues saving changes, try refreshing the page or signing out and back in. If the problem continues, our support team can assist you in updating your information safely.