Payments & Billing

Managing your subscription and payments with confidence

This article explains how billing works in Loopwork and how you can manage your subscription, update billing information, and access your invoices. Each section below provides clear guidance so you always stay in control of your plan and payments.

Changing your plan

You can change your Loopwork plan at any time from your billing settings. Whether you’re upgrading to unlock more features or adjusting your plan to better match your needs, changes are designed to be simple and transparent.

When you upgrade your plan, the new features become available immediately. Any remaining time on your current plan is automatically prorated, so you only pay for the difference. This ensures a smooth transition without losing value.

If you choose to downgrade, the change will usually take effect at the end of your current billing cycle. This allows you to continue using your existing features until the cycle ends, with no disruption to your workflows.

You can review all plan details, pricing, and included features before confirming a change. If you’re unsure which plan is right for you, our support team can help you decide based on your usage and goals.

Updating billing details

Keeping your billing details up to date helps avoid failed payments and service interruptions. You can update your payment method, billing address, and company information directly from your account’s billing section.

To update your payment method, simply add a new card or replace an existing one. Changes are saved securely and applied to future invoices automatically. Loopwork does not store raw card details and uses industry-standard security practices to protect your information.

If a payment fails, you’ll be notified so you can update your billing details right away. Once updated, Loopwork will automatically retry the payment to keep your account active.

For businesses, you can also add or edit billing information such as company name, address, and tax details to ensure invoices are accurate and compliant.

Getting a copy of your invoice

You can access all your invoices directly from your billing history. Each invoice includes a breakdown of charges, billing period, and payment status, making it easy to track your expenses.

Invoices are available to download as PDFs and can be used for accounting, reimbursements, or tax purposes. You can retrieve past invoices at any time without contacting support.

After each successful payment, a copy of your invoice is also sent to your registered billing email. If you don’t see it, be sure to check your spam or junk folder.

If you need a corrected invoice or have questions about a specific charge, our support team is happy to help clarify or reissue documentation when needed.